Industry
  • Fintech
  • Commerce
Function
  • Customer Experience
Published

Jun 2022

Website

Customer Experience Specialist

Full Time

Virtual (US)

New York, NY

View listing
Industry
  • Fintech
  • Commerce
Published

Jun 2022

Function
  • Customer Experience
Website

Job Description

Get onboard the Vivenu rocket ship to revolutionize one of the most exciting industries and enable global and limitless ticketing.

 
About us

 
In 2018, we started Vivenu with a bold mission: to transform the global event ticketing industry for good. Hundreds of thousands of event organizers around the globe rely on solutions that haven’t kept up with today's needs and expectations. Platforms that were built and got stuck in the 90s made the jobs of ticket managers worldwide an ever-lasting misery.

We finally put this to an end. Now and forever. Our API-first ticketing platform breaks limitations and unlocks huge potential: letting leading organizers manage, market, and analyze ticket sales effortlessly with our powerful unified solution. Leading tech VCs, exceptional entrepreneurs, and industry experts such as the San Francisco 49ers invested more than $65 million in Vivenu to back our extraordinary growth.

We are not an ordinary company and we are not looking for people who want just another job. Our team consists of truly driven individuals, working together to achieve the unimaginable.

We're looking for an empathic, communicative, and tech-enthusiastic Customer Experience Specialist to own, build, and deepen relationships with customers throughout the entire lifecycle. The position will play a large role in retaining and growing our user base. You will join an experienced, hard-working, and passionate team in our recently opened New York office that is determined to make data-driven, API-first ticketing the new industry standard.

About the role

  • As a Customer Experience Specialist, you will be
  • An advocate of our product, knowing all the functionalities and how-tos
  • Empowering customers to realize their ticketing ideas in self-service over time
  • Building outstanding partnerships with customers to effectively support them through phone, live chat, and email communication, creating and continually earning their trust by providing actionable, spot-on advice that helps them get to their desired outcome on the platform reliably and swiftly
  • Reflecting the needs of customers back into our product organization, communicating trending customer feedback and ideas to power customer-led product and feature development
  • Co-organizing and supporting workshops for ticket sellers and prospective customers to help them understand and master the features and benefits of the Vivenu platform
  • Building out our US CX team, onboarding new colleagues, and continually educating colleagues on the product and its features
  • We have an office in New York, but do offer this role in a remote setting as well.

What you need to succeed

  • Willingness to go above and beyond for our customers and foster strong relationships
  • Customer-first mentality and strong drive to always stay current on the platform’s functionalities
  • Excellent communication and problem-solving skills, as well as strong logical thinking
  • Affinity to digital-/API-first solutions
  • Prior experience in SaaS customer success management (not required, but strongly preferred)
  • English native speaker proficiency
  • Ability to work in the US without a visa

What we offer

  • At Vivenu you get things done and have a true impact on how organizations sell tickets worldwide in a more efficient, independent and liberated way. You are in full charge!
  • No internal politics. We pride ourselves on hiring brilliant challengers with the ambition to drive real change. Vivenuans are forward-thinking people and will get you inspired with their thirst for excellence
  • We believe in empowering Vivenuans in their development by giving them full ownership and responsibilities in their work and celebrating their wins
  • We celebrate a culture of rewarding over-performance, promoting quickly and supporting ambitious career paths
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Retirement Plan
  • Health Care Plan
  • Training & Development

Have a look at our mission statement and corporate values here

Apply

Apply directly via the official job listing.

View listing
Get in touch

We’re always looking to learn about new perspectives, new research, and new ideas.

Let’s chat
  • Greenwich

    323 Railroad Avenue Greenwich, CT 06830 USA

  • New York

    110 Greene Street New York, NY 10021 USA

  • Berlin

    Schwedter Str. 263 10119 Berlin Germany

  • Cape Town

    Constantia Uitsig Wine Estate Spaanschemat River Road Cape Town 7806 South Africa