We're Celonis, the global leader in execution management and process mining technology, and one of the 50 most valuable private companies in the world. We believe that every company can unlock its full execution capacity - and for that, we need you to join us as a Director, HR Operations.
 
Celonis is looking to hire an experienced Director to lead a People & Culture (P&C) shared services function, working closely with HR Business Partners, Payroll and IT to deliver an outstanding employee experience. As a leader of P&C Shared Services, you will bring thought leadership and innovation to the delivery of HR services throughout the employee life cycle. The ideal candidate has experience building HR or GBS shared services offerings, team management, service lifecycle development and project leadership.

Preferred Location: Raleigh, NC

The work you’ll do:

• Lead a P&C Shared services team and play an integral role in shaping our core HR practices within Celonis. Partner with VP HR Operations and Head of Systems and Process to enable the vision, strategy, development, and execution of organizational effectiveness from a HR services delivery perspective
• Rapidly scale and optimize our P&C operations to support a growing team and evolving business goals.
• Serve as a chief of staff to VP, P&C Operations, build and manage a PMO for team to ensure alignment of work activities
• Define and implement a service lifecycle approach to include intake process, change requests, service level agreements and roadmap integration
• Develop strategy and materials for strategic and operational performance reviews
• Build and maintain an approach to ensure accurate process documentation, flows and knowledge base materials
• Develop, recommend, and administer policies, procedures, and processes in support of business operations; implement and monitor compliance with approved policies, procedures, and processes
• Proactively identify opportunities for process improvement and lead efforts for implementation
• Ability to identify change management needs and downstream impacts; develop an appropriate communication plan for each area/stakeholder
• Support the implementation of new HR systems/tools, including ServiceNow

The qualifications you need:

• 7+ years of experience in HR Operations, HR shared services or GBS model, including 5+ years of management/leadership
• Experience in diagnosing process inefficiencies and compliance gaps, then building solutions and adeptly rolling out new programs and processes with successful adoption.
• Ability to balance the need to create structure, while remaining flexible to adjust as needs change.
• Are a savvy problem solver, with a scrappy, “find a way to get it done” mentality and strong attention to detail.
• Experience designing and implementing scalable processes and technology solutions to drive operational efficiency
• Ability to influence, engage, and partner closely at all levels of the organization
• Excellent verbal and written communication and problem-solving skills
• Collaborative work style with a focus on providing exceptional service to all clients
• Experience with compliance, audit/validation of data sets from disparate systems, reporting and analysis
• Experience with Workday and ServiceNow preferred
• Experience in a high growth environment preferred

What Celonis can offer you:

• The unique opportunity to work within a new category of technology, Execution Management
• Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, mentorships, yearly development stipend)
• Great compensation and benefits packages (stock options, retirement plans, generous time off, family leave from day one, and more)
• Work from home support (mindfulness tools such as Headspace, flexible working hours, virtual events, and workshops)
• A global and growing team of Celonauts from diverse backgrounds to learn from and work with
• An open-minded culture with innovative, autonomous teams
• Business Resource Groups to help you feel connected, valued and seen (Black@Celonis, Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more)
• A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future

About Us

Celonis reveals and fixes inefficiencies businesses can’t see, enabling them to perform at levels they never thought possible. Powered by its market-leading process mining core, the Celonis Execution Management System provides a full set of platform capabilities for business executives and users to eliminate billions in corporate inefficiencies, provide better customer experience and reduce carbon emissions. Celonis has thousands of implementations with global customers and is headquartered in Munich, Germany and New York City, USA with more than 20 offices worldwide.
 
Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Different makes us better.